Privacy Policy

1. Information we collect

When you submit a business inquiry or request a quote, we collect the details you provide: name, company name, email address, telephone number, product requirements and any information contained in your message or attachments.

We also collect limited technical information automatically, such as browser type, device type and pages visited, in order to keep the website secure and reliable.

2. How we use your information

We use the information you provide to respond to your inquiry, prepare quotations, coordinate sourcing and supply, arrange shipping and documentation, and maintain our commercial relationship with your organisation.

We may also use contact details to send operational updates relating to an active order. We do not sell your information, and we do not send marketing communications without a clear business context.

3. Sharing with third parties

To fulfil an order we may share necessary details with manufacturers, quality inspection agents, freight forwarders, customs brokers and banks. Only the information required for that specific purpose is shared.

We may disclose information where required by applicable law, regulation, customs authority or court order.

4. International transfers

As an international trading company, information may be processed in countries other than your own. Where this occurs we take reasonable steps to ensure an appropriate level of protection consistent with this policy.

5. Data retention

Inquiry records are retained for as long as needed to serve your request and to comply with commercial, tax and customs record-keeping obligations. Records no longer required are securely deleted.

6. Security

We apply appropriate organisational and technical measures to protect information against unauthorised access, alteration, disclosure or loss. No transmission over the internet can be guaranteed to be completely secure.

7. Cookies

Our website uses only essential cookies required for the site to function and to measure basic, aggregated usage. You can control cookies through your browser settings.

8. Your rights

You may request access to, correction of, or deletion of the personal information we hold about you, and may object to or restrict certain processing. To make a request, contact hello@ventora-global.com and we will respond within a reasonable period.

9. Business-to-business scope

Ventora Global Limited supplies on a wholesale B2B basis only. Our website is intended for business users and is not directed at consumers or children.

10. Changes to this policy

We may update this policy from time to time. The revised version will be published on this page with a new effective date.

11. Contact

Questions about this policy can be sent to hello@ventora-global.com, or by post to 25 1ST AVE SW STE A, WATERTOWN, SD 75201.